MarketGod

Refund Policy

Effective date: 28 July 2026

⚠️ Crypto payments are final. Because PRO subscriptions are paid in cryptocurrency, transactions cannot be reversed once confirmed on the blockchain. Please review your order (tier and price) carefully before paying.

1. No cash refunds once access is granted

Once your payment is confirmed and PRO access has been activated for the billing period you purchased (Monthly, Quarterly, or Yearly), that payment is final and non-refundable. This applies even if you decide not to use the signals, cancel partway through the period, or change your mind.

2. What you can do instead: reset to Free tier

✓ Available any time. If you no longer want your PRO subscription, contact support and we will cancel future access and reset your account to the Free tier. This does not come with a cash refund for time remaining in your current period, but you keep Free-tier access (subject to meeting the Free-tier requirements) going forward at no cost.

3. Exceptions — genuine errors on our end

We will consider a manual refund, reviewed case by case, only where the issue was caused by MarketGod, for example:

You were charged more than once for the same subscription period (duplicate payment);
A technical failure on our side prevented PRO access from being delivered after payment was confirmed;
You were charged for a tier or price different from the one you selected due to an error in the App.

Refund requests under this section must be submitted within 7 days of the payment, with your Telegram username, the approximate date/time of payment, and the transaction hash or payment reference if available.

4. How to request a refund or a reset to Free

Message our support team on Telegram at @marketgodsupport with your request. We aim to respond and resolve most requests within 5–7 business days.

5. No chargebacks

Because payments are made in cryptocurrency, there is no card-network chargeback process available to you, and none should be attempted with your payment processor or wallet provider. Repeated false or bad-faith refund claims may result in suspension of your account.

6. Related policies

This Refund Policy should be read together with our Terms of Service and Privacy Policy.